Design Thinking
Ons ZorgTeam
An E-Health app for a Transition Care Unit
Digital Society School partnered up with the Emma Children’s Hospital, one of the sponsors behind the future Het Jeroen Pit Huis (https://hetjeroenpithuis.nl/).
The care concept of Het Jeroen Pit Huis is going to focus on improving the transition from hospital to home for families of children with medical complexity. My role as part of a team of trainees was to design a digital tool to support families during this difficult stage.
The care concept of Het Jeroen Pit Huis is going to focus on improving the transition from hospital to home for families of children with medical complexity. My role as part of a team of trainees was to design a digital tool to support families during this difficult stage.
"I just can't see how things will go if we are at home."
Ideating and prototyping
From a conversational object to empathize with users, to a solution-based prototype
Research and brainstorming methods
What did we create?
- Desk Research
- Literature review
- Interviews with stakeholders
- DSS toolkit for ideation
What did we create?
- Initial prototype of a card game to encourage conversations among users
- Stakeholders map
- Caregiver's transition journey map
- Personas — Parents, Doctor, Nurses, Mantelzorger
- Information Architecture for a solution-based prototype
- Wireframes and clickable prototype
We decided to focus our solution around the concept of the Extended Family: the network of professionals, friends, relatives and network that contribute to take care of chronically ill children.
On Sprint 3 we started to develop the main features of our prototype: Journal (reflection), Goals (learning and development), "Wave" (a smart lamp to give emotional support to families) and family board (coordination of the extended family). On later sprints this concept was validated and refined through interviews and a co-creation session.
On Sprint 3 we started to develop the main features of our prototype: Journal (reflection), Goals (learning and development), "Wave" (a smart lamp to give emotional support to families) and family board (coordination of the extended family). On later sprints this concept was validated and refined through interviews and a co-creation session.
5 Things I learnt during this project
1. Dealing with uncertainty: adapting tools and research to remote work during COVID-19 crisis.
2. Pivoting: analysis of systemic problems to set limits on the scope of our solution.
3. "Kill your darlings": fall in love with the problem, not with your solution.
4. Being loyal to the research: keeping complexity while narrowing down multiple options to a feasible prototype.
5. Crystal clear communication and detailed feedback to build trust and keep moving forward.
